Returns & Exchanges

At BLUETTI, we stand behind the quality of our portable power stations and solar solutions, offering a 30-day money-back guarantee for products returned in their original condition and packaging. If you are not completely satisfied with your purchase, our streamlined return process ensures a hassle-free experience for our valued customers.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Shipment

  Securely pack your BLUETTI device in its original box, including all cables, accessories, and documentation to ensure eligibility for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a trackable carrier to send the unit back to our authorized inspection facility for verification.

• 4.
  Inspection and Refund

  Once our technicians confirm the product's condition, we will process your refund to the original payment method within 7 to 10 business days.