Frequently Asked Questions
Everything you need to know about BLUETTI solar solutions and power stations.
What is the typical shipping timeframe for BLUETTI products?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location, though larger battery units may require special freight handling which can extend delivery times.
Do BLUETTI power stations come with a warranty?
Yes, we offer a comprehensive warranty ranging from 2 to 5 years depending on the specific model. This covers any manufacturing defects or hardware failures under normal usage conditions.
Can I use third-party solar panels with my BLUETTI device?
Yes, as long as the solar panels have standard MC4 connectors and the voltage/current output falls within the input range specifications of your specific BLUETTI power station model.
What is your return policy for power stations and solar panels?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a refund.
How long can a BLUETTI power station hold a charge when not in use?
Our units can hold a charge for several months, but we recommend discharging and recharging the unit to 80% every 3 to 6 months to maintain optimal battery health and longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna or Affirm for eligible customers.